Customer Interview: Why Purchase T-works' Static Pile Drivers for 5 Consecutive Years?

 I. Opening: Background & Cooperation Opportunity  

• Q1: How did you first learn about our static pile drivers? Why did you choose to cooperate with us initially?  
  A1: We first saw your ZYC360 prototype at the 2016 bauma Exhibition. Your on-site engineer demonstrated its piling efficiency in soft soil, which was nearly 15% faster than the competitors we were using at the time. Later, we visited your production workshop and noticed that core components (such as clamping jaws) were forged—more robust than those from other brands. Plus, your quotation fit our budget, so we bought 2 units for a trial —— and that trial turned into 5 years of cooperation.  

 II. Core: Root Causes of Repeat Purchases  

• Q2: Having purchased our products for 5 consecutive years, what do you think are the core advantages of our static pile drivers? Could you share a specific construction case? 
  A2: We value stability and efficiency the most. We mainly undertake municipal and residential foundation projects, many of which are in urban areas requiring "low-noise and vibration-free" operations. Your static pile drivers fully meet these environmental standards, so we never face work stoppages due to resident complaints. Moreover, these units have been in use for years, and their core components have never failed—only regular maintenance is needed. The failure rate is much lower than that of the brands we purchased before.  

III. Key: After-Sales & Spare Parts Support  

• Q3: Equipment issues are inevitable. How would you rate the response and problem-solving efficiency of our after-sales team?
  A3: After-sales service is a key reason we keep repurchasing! Last year, one unit had a sudden hydraulic failure at the construction site. We contacted after-sales at 1 AM, and your engineer arrived at the site within 24 hours—no delays to the construction schedule. Additionally, your regular follow-up visits are thoughtful: you proactively arrange equipment inspections and remind us to replace wear parts in advance, preventing minor issues from becoming major failures.  

 IV. Extension: Trust Endorsement & Long-Term Cooperation

• Q4: Over these 5 years of cooperation, is there any detail that made you feel "we chose the right brand"?  
  A4: Once we urgently needed seals and O-rings. After contacting your after-sales team, you confirmed the model within an hour and provided a list of 3 local suppliers where we could pick up the parts the same day. We bought the parts and resumed work immediately—no schedule disruptions. This willingness to sincerely help solve urgent problems made us sure we chose the right brand.                                                        
• Q5: Will you prioritize our products for future equipment needs? Will you recommend us to peers?
  A5: Absolutely! We plan to expand into the Jiangsu market this year and are already in talks with your sales team about purchasing 2 ZYC680 units. When peers ask, "Which static pile driver should we buy?" I always recommend your brand—after 5 years of trouble-free use, your reputation speaks for itself.