T·WORKS Practices the Service Concept of "Instant Response, Immediate Resolution"

T·WORKS has a keen insight into the core pain point of the construction machinery industry: "equipment downtime equals losses". To address this, the company has created a three-in-one service model integrating **24/7 hotline response, nearby service network support, and remote technical guidance**. Leveraging its extensive domestic and overseas service network and professional engineering team, T·WORKS achieves "minute-level response" to customer repair requests, with an on-site resolution rate of 95% for routine faults. For overseas markets, T·WORKS optimizes the layout of spare parts warehouses and cross-border dispatching processes to ensure the rapid delivery of critical components, minimizing equipment downtime to the greatest extent.

In terms of technical support, the Chief After-sales Engineer of T·WORKS takes the lead in building a professional technical team. He spearheads the formulation of personalized service solutions and equipment maintenance manuals, and regularly organizes skill training sessions and case reviews to continuously enhance the team's emergency response capabilities. Whether it is a scorching construction site in Southeast Asia or a complex working mine area in China, T·WORKS engineers are always able to reach the site promptly and resolve equipment issues with sophisticated expertise.

               

T·works after-sales personnel are in Southeast Asia

               

T·works after-sales personnel are in Southeast Asia

"T·WORKS's service response speed and professionalism have left a deep impression on us, effectively ensuring the progress of our projects," a customer from Vietnam highly praised T·WORKS's after-sales support. With its efficient and thoughtful services, T·WORKS has won wide recognition from global customers and established itself as a service benchmark in the industry.

Moving forward, T·WORKS will continue to deepen the digital upgrading of its service system. It is committed to fulfilling its service promise to customers with superior service experience and more professional technical support, safeguarding global infrastructure construction endeavors.